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UCC Projects Group Customer Service Survey

Case Number: User Filled

We would like to thank you for giving us the opportunity to assist you. You have recently contacted the UCC helpdesk and we have subsequently opened a service ticket. The work has been performed and the case has been closed.

To better serve the needs of the UNO community, we would like to get your feedback and kindly request that you take a couple of minutes to answer a few questions.

[1 = strongly agree; 2 = somewhat agree; 3 = disagree; 4 = undecided]
  1. The response to my request was performed in a timely manner?

  2. 1 2 3 4
  3. I was kept informed of my case progress until resolved?

  4. 1 2 3 4
  5. The consultant assisting me with the final resolution of this case was courteous and respectful.?

  6. 1 2 3 4
  7. The problem or request concerning this case was resolved to my satisfaction?

  8. 1 2 3 4
  9. If your case was not resolved to your satisfaction or if you have any additional comments, please let us know: (max 500 characters)

  10. I’d like to be contacted regarding this case?

  11. Yes No

If you would like to be contacted, and any of the contact information below is missing or incorrect, please make the necessary corrections before submitting the survey.
Email       Phone